Question 1

How do I grant microphone access?

Accepted Answer

On Mac, open System Settings, go to Privacy & Security, then Microphone, and toggle Verby on. On Windows, open Settings, go to Privacy, then Microphone, and ensure Verby is enabled.

Question 2

How can I improve transcription accuracy?

Accepted Answer

Speak clearly at a normal pace, use a good microphone (headset or USB mic recommended), reduce background noise, and speak in complete phrases rather than single words.

Question 3

Transcription not appearing or text isn't being injected

Accepted Answer

Check accessibility permissions on Mac, ensure Auto-inject text is toggled on in Settings, click into a text field first, and try restarting Verby if permissions were recently granted.

Question 4

How do I activate my license key?

Accepted Answer

Open Verby, go to Settings, scroll to the Account section, enter your email address (the one used to purchase), and click Activate. Pro features unlock immediately.

Question 5

How do I cancel or get a refund?

Accepted Answer

Visit the billing portal to manage or cancel your subscription. We offer a full refund within 14 days of purchase, no questions asked. Email verbysupport@syntrixdev.com with your purchase email.

Verby Help Center

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